Housing Support Officer


Housing Support Officer

Salary: £17,725 pro rata (Pay review and award pending)

30 hours per weekMonday – Friday with a variable shift pattern that may be worked over four days.  Some evening work is standard and you will also be required to participate in a telephone-based on call rota.

Based in both Penzance and Carn Brea, Redruth (with occasional travel throughout West Cornwall).

YMCA Cornwall are looking for a Housing Support Officer to work with young people age 16-25 living in our YMCA supported accommodation on-site in Carn Brea and Penzance and in the community.

Your focus will be to assist our residents to maintain their tenancies and equip them to live independently.

You will support a case-load of approximately 12 young people, signposting and liaising with other agencies and organisations as required.

You will be expected to maintain a working knowledge of the benefits system and other relevant agencies and to provide informal advice relating to individual needs.

You will demonstrate excellent communication skills and be responsible for accurate maintenance of confidential case records. You will collect rent.

You will monitor 12 flats, reporting necessary repairs and undertaking weekly fire safety checks and monthly accommodation health and safety checks.

You will be joining a friendly and supportive housing team.  However, some lone-working will be required and you will be expected to show initiative and be self-motivated.

Download application forms below:

Job Description PS – Housing Support Officer

YMCA Cornwall Application Form

Declaration of Criminal Convictions

Alternatively, you may collect a form from our reception.

Completed application forms may be returned by no later than Friday 18 January 2019 via email to louisemallas@ymcacornwall.org, dropped off at Reception marked for the attention of the Corporate Services Manager, or posted to our office at:

F.a.o. Corporate Services Manager, YMCA Cornwall, Alverton, PENZANCE, TR18 4TE